Frequently Asked Questions

Everything you need to know about our handcrafted jewelry and shopping experience.

What materials are used in FYMJewelryDesign pieces?

We use high-quality materials including 14k gold fill, sterling silver, and ethically sourced gemstones to ensure your jewelry remains beautiful and hypoallergenic.

How long will it take to receive my order?

Standard processing takes 1-3 business days. Shipping times vary by location, typically arriving within 5-7 business days for domestic orders.

Do you offer international shipping?

Yes, we ship our designs worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.

What is your return and exchange policy?

We want you to love your jewelry. If you are not satisfied, you can return or exchange unworn items within 30 days of delivery.

How should I care for my jewelry to prevent tarnishing?

To maintain shine, avoid contact with perfumes and lotions. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.

Can I request a custom jewelry design?

Absolutely! We love creating unique pieces. Please contact our support team with your ideas, and we will work with you to bring your vision to life.